Undelivered Parcel Scams Continue
Whilst we have warned about undelivered
parcel scams several times in the past few months and there have been a
number of recent arrests for these crimes (see our July newsletter), these scams continue to be
commonplace and take many different guises which could easily dupe someone
who isn't in the know. So please be on your guard and warn others to be so
too.
These scams involve a (smishing) text
message or (phishing) e-mail claiming to be from a parcel delivery company
such as Royal Mail, DPD, Hermes, Post Office, Parcel Force or others. (Please
note that this list is not exhaustive and that fraudsters assume many
different identities in an attempt to trick someone out of their money). The
message will state that a parcel delivery was unsuccessful or that the
postage paid was insufficient and therefore you must pay a redelivery fee or
the original shipping fee in order to receive the package. In each case there
is a link provided to input payment details - and that link is designed to
steal your bank or card information.
We can share lots of examples of different
version of these messages below to give you an idea of the sort of thing that
you might receive. But remember, these are just examples and that these scams
constantly emerge and evolve with slightly different wording.

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In some cases the scam involves an
exorbitant fee being taken at the point someone provides their payment
details (and not just the small fee claimed in the original message). In
other cases a phone call will follow, purporting to be the victim's bank
(after all, in the case of a fake text, the scammer already has their
victim's number and, if they input payment details in the hyperlink, the
scammer gains their banking details too). The caller will sound very
official, explaining that they can see payment details were provided to a
fraudulent web link and therefore the person needs to transfer their money to
a 'safe' account. Some victims have lost all their savings by being conned
into making a bank transfer (push payment) this way.
These scams have been particularly
prevalent due to the increase in online shopping in recent times - a perfect
illustration of how fraudsters take advantage of any situation or trend to
exploit people for their money.
In most cases these scam texts come from
a mobile number which should be a red flag that it might not be genuine - but
don't forget that scammers can 'spoof' numbers to appear the same as the
number of the organisation they are copying. So if you have a genuine message
from Hermes in your phone messages and a new message comes in and appears in
the same conversation 'thread' on your phone, this doesn't mean it's a
genuine Hermes message as the scammer could have spoofed Hermes's number. Our
simple message is a parcel delivery company would not ask you to pay a
redelivery or unpaid shipping fee online so do not click on any links inviting or
instructing you to do so.
In the case of e-mails it is often
helpful to hover over or click on the sender's name to see their true e-mail
address which usually shows that they are nothing to do with the courier they
are mimicking. But in any case, the same simple message applies as above
- a parcel delivery company would not
ask you to pay a redelivery or unpaid shipping fee online so do not click on any
links inviting or instructing you to do so.
Forward scam texts to 7726 and phishing
e-mails to report@phishing.gov.uk
.
Report scams to Action Fraud on 0300 123 2040 or via
their website www.actionfraud.police.uk .
Please take care and warn others - many
people are still confused by different versions of this same basic scam.
Thank you.

Equipment
used to send smishing texts on a large scale.
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